Frequently Asked Questions
Everything you need to know about KuKirin electric scooters, shipping, and support.
How long does shipping take and from where are orders dispatched?
Most orders are processed within 1-2 business days. We utilize local warehouses in Europe and the USA to ensure fast delivery, typically ranging from 3 to 7 business days depending on your location.
What is the warranty policy for KuKirin electric scooters?
We offer a 12-month limited warranty on main components including the motor, battery, and controller. Please note that consumable parts like tires and brake pads are subject to standard wear-and-tear policies.
Are KuKirin scooters waterproof for riding in the rain?
Our scooters feature IP54 or higher water resistance ratings, making them resistant to splashes and light rain. However, we do not recommend riding through deep puddles or in heavy downpours to protect the electrical components.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options like Klarna or Affirm to make your purchase more convenient.
Can I return my scooter if I change my mind?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization. Return shipping fees may apply for non-quality related returns.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website. You can also track your package directly through the 'Order Status' page on our website.